Política de reembolso
Return & Refund Policy
At NexBuy, we offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To qualify for a return, items must:
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Be unused, unworn, and in their original condition
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Include all original tags and packaging
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Be accompanied by proof of purchase
To request a return, contact us at intisher.chowdhury10@gmail.com.
Cash on Delivery (COD) Orders
Orders placed with Cash on Delivery are subject to the following conditions:
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Returns: COD orders are eligible for a 14-day return window from the date of delivery (compared to 30 days for prepaid orders).
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Cancellations: COD orders may be cancelled at any time before the order is fulfilled. Once the order has been fulfilled and shipped, cancellations are no longer accepted.
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All other return eligibility conditions (unused, original packaging, proof of purchase) apply equally to COD orders.
For COD return or cancellation requests, please contact us at intisher.chowdhury10@gmail.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Perishable goods
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Personal care products
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Sale or clearance items